Refund Policy

LingoDoc provides a digital PDF translation service. Because translated pages, previews, and exported files are generated on demand, payments are generally non-refundable once the service has been substantially used.

We review refund requests fairly and in line with this policy, the nature of the service provided, and any consumer rights that apply in your location.

You may cancel your subscription at any time. Cancellation stops future renewals, but it does not automatically refund charges that have already been paid.

Unless otherwise required by law or stated during checkout, your paid access will usually continue until the end of the current billing period after cancellation.

First-time subscribers may request a refund within 14 days of the initial purchase if the paid service has not been substantially used.

Substantial use may include translating multiple documents, consuming a meaningful portion of your page allowance, exporting translated files, downloading completed outputs, or otherwise receiving the main benefit of the paid service.

Completed translation jobs, exported PDFs, downloaded outputs, consumed page allowances, partially used billing periods, and subscription renewals are generally non-refundable.

We may decline refund requests that involve abuse of the service, repeated refund requests, violation of our terms, or attempts to use paid translation features without payment.

If a material technical issue prevents you from using a paid LingoDoc feature and we cannot reasonably resolve it, you may be eligible for a full or partial refund.

Translation quality and PDF layout can vary depending on the source document. Minor formatting differences, terminology choices, or translation results that require review do not automatically qualify for a refund.

To request a refund, contact support@lingodoc.xyz with the email address used for your account, your Paddle order or transaction details if available, and a brief explanation of the request.

Approved refunds are processed through Paddle and returned to the original payment method. Bank, card network, and payment provider processing times may vary.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law. Where local law gives you additional refund or cancellation rights, those rights continue to apply.